Journeyed.com Complaint - Fraudulent software (Microsoft office)
I attend Kaplan university online. I ordered Microsoft office to complete my assignments through the student store via journeyed.com on Jan28Th 2010. they sent me an e-mail stating that my order was back-ordered and opted for me to get an instant download. I agreed but the key code was invalid. my total order was 107.95 this included 19.95 for over night shipping.
It is now Feb 15Th 2010 and I have yet to receive anything valid.
called everyone on the employee menu and finally after setting my alarm for 7:30 am got customer service, who told me my request for a refund will be filled within 24 hours. That was 3 days ago, NO RESPONSE AND NO REFUND.
I went to Best Buy and bought the program for 149.00. so I'm out big time.
I called supervisors and was guaranteed a return call within 2 hours... 3 weeks pass and no phone call.
I called collections dept with Vernetta answering quickly ( amazing how they answer calls when they think they can get paid) she gave me direct line to Angie Cruz (customer service supervisor) And again no return call...
All I want is a refund of my 107.95 because I did not get what I ordered.
I call everyday with the same result..
If you are needing a software program DO NOT... I REPEAT DO NOT....USE THESE PEOPLE EVEN THOUGH IT'S THROUGH YOUR SCHOOL!!!!! I will fight this till I DIE!!!! It's not so much about the money anymore I'm pissed because if I wanted to just give money away I would have sent it to Haiti.
Oh they will pay me back one way or the other, voluntary or through a lawsuit their choice.
CROOKED CROOKED PEOPLE!!!!! I am submitting my complaint and evidence to school today, hopefully they will be dropped as a sponsor for academic software and supplies....
PEOPLE BEWARE BEWARE BEWARE..
From one PISSED OFF STUDENT