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Journeyed.com Complaint - Fraudulent software (microsoft office)
Complaint
I attend Kaplan university online. I ordered Microsoft office to complete my assignments through the student store via journeyed.com on Jan28Th 2010. they sent me an e-mail stating that my order was back-ordered and opted for me to get an instant download. I agreed but the key code was invalid. my total order was 107.95 this included 19.95 for over night shipping.
It is now Feb 15Th 2010 and I have yet to receive anything valid.
called everyone on the employee menu and finally after setting my alarm for 7:30 am got customer service, who told me my request for a refund will be filled within 24 hours. That was 3 days ago, NO RESPONSE AND NO REFUND.
I went to Best Buy and bought the program for 149.00. so I'm out big time.
I called supervisors and was guaranteed a return call within 2 hours... 3 weeks pass and no phone call.
I called collections dept with Vernetta answering quickly ( amazing how they answer calls when they think they can get paid) she gave me direct line to Angie Cruz (customer service supervisor) And again no return call...
All I want is a refund of my 107.95 because I did not get what I ordered.
I call everyday with the same result..
If you are needing a software program DO NOT... I REPEAT DO NOT....USE THESE PEOPLE EVEN THOUGH IT'S THROUGH YOUR SCHOOL!!!!! I will fight this till I DIE!!!! It's not so much about the money anymore I'm pissed because if I wanted to just give money away I would have sent it to Haiti.
Oh they will pay me back one way or the other, voluntary or through a lawsuit their choice.
CROOKED CROOKED PEOPLE!!!!! I am submitting my complaint and evidence to school today, hopefully they will be dropped as a sponsor for academic software and supplies....
PEOPLE BEWARE BEWARE BEWARE..
From one PISSED OFF STUDENT
It is now Feb 15Th 2010 and I have yet to receive anything valid.
called everyone on the employee menu and finally after setting my alarm for 7:30 am got customer service, who told me my request for a refund will be filled within 24 hours. That was 3 days ago, NO RESPONSE AND NO REFUND.
I went to Best Buy and bought the program for 149.00. so I'm out big time.
I called supervisors and was guaranteed a return call within 2 hours... 3 weeks pass and no phone call.
I called collections dept with Vernetta answering quickly ( amazing how they answer calls when they think they can get paid) she gave me direct line to Angie Cruz (customer service supervisor) And again no return call...
All I want is a refund of my 107.95 because I did not get what I ordered.
I call everyday with the same result..
If you are needing a software program DO NOT... I REPEAT DO NOT....USE THESE PEOPLE EVEN THOUGH IT'S THROUGH YOUR SCHOOL!!!!! I will fight this till I DIE!!!! It's not so much about the money anymore I'm pissed because if I wanted to just give money away I would have sent it to Haiti.
Oh they will pay me back one way or the other, voluntary or through a lawsuit their choice.
CROOKED CROOKED PEOPLE!!!!! I am submitting my complaint and evidence to school today, hopefully they will be dropped as a sponsor for academic software and supplies....
PEOPLE BEWARE BEWARE BEWARE..
From one PISSED OFF STUDENT
Comments:
Posted by Soaring Consumer on 2010-02-15:
My family purchased products from them in the past for me when I was younger. I always made sure that we chose the options to get physical software packages, not downloads, and we got some considerably good deals from them. I too had to deal with a backorder from them but we elected to keep the order as-is and it worked out fine for me. However we didn't need to have any involvement with their customer service.
In your case, since you got a bad license key and as a result you had to purchase the product from elsewhere, you are owed a refund. If they still do not respond then dispute the charges.
In your case, since you got a bad license key and as a result you had to purchase the product from elsewhere, you are owed a refund. If they still do not respond then dispute the charges.
Posted by Starlord on 2010-02-15:
In addition to what Soaring said, contact Microsoft as well. They are zealous about protecting their copyrights, and will go after the company selling bogus or stolen software.
Posted by Arles on 2010-02-16:
Thank you very much for your advice. I have done everything in my power to get a refund, even disputed charges with my bank. I will contact Microsoft.
Soaring I only opted for the download because my paper was due and i figured since it was through the schools website it could be trusted.
Needless to say I was wrong. I contacted the school to informed them of my dilemma and it helps when your mother is employed by the Department of Education as a school auditor.
Soaring I only opted for the download because my paper was due and i figured since it was through the schools website it could be trusted.
Needless to say I was wrong. I contacted the school to informed them of my dilemma and it helps when your mother is employed by the Department of Education as a school auditor.
Posted by Alex1968 on 2010-07-12:
For anyone reading this--remember that Google Docs can save documents in MS Word format. Unless you absolutely need a fuction that Google Docs cannot provide, that would work in an emergency I suppose.
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