Kia Motors Complaint - BEWARE OF KIA SERVICE! ...or accept consequences!
BEWARE OF KIA CARS AND STANDING BEHIND THEIR SERVICE WARRANTIES, ESPECIALLY WHEN IT IS KNOWN TO THE FACTORY THAT THERE ARE DEFECTS IN THE VEHICLE.
I took my 2005 Kia Sorento into the dealer here in SLC, UT 100 miles before the 60k warranty expired and requested a complete diagnosis of the vehicle for costly repairs to be discovered and repaired prior to expiring. THey didn't even look at most of the car, only the minor concerns I had, fixing one of them, but not diagnosing the rest as agreed. Not even 4 months later did I notice that my transmission had a service bulletin out on it to fix (of course they denied it had anything to do with a recall).
I got an independent opinion from a trusted mechanic who works on Kias all the time. He said without hesitation the Kia customer service should simply fix this and have obligation to. Boy was he and I wrong. I called Kia customer service (corporate) and was SHOCKED when I talked to a "ROBIN" who talked over me continually, did NOT even listen to my concerns, insisted she had to call the dealer (which she did), but did not even talk to the service manager who was the one who handled my concerns, then came back to the call after 20 minutes on hold and told me I would have to pay $85 for a diagnosis to determine if the concern is valid (DUH!) and she MIGHT be able to cover it and the cost. I could NOT believe how rude and unaccommodating she and the company was. You are right, they do NOT care about their product and making the customer who buys it happy. I have noticed they simply market to everyone how all-inclusive their warranties are (best warranties in the business) to get you to buy them, but they have NO intention on covering anything, really, truly. BEWARE OF KIAS!!
I since learned that they do this, knowing all the loopholes and inserting the exceptions into the fine print of the warranty, as well as using it as a bait and switch to get people to buy their vehicles, knowing they are inferior in quality and price, but subsidizing that with a heavy-loaded "all inclusive warranty" to get people to bite and take the risk.
Consequently, I let Robin know on a recorded call how ridiculous this company is and that a formal complaint filing with regulatory agencies and her superiors (for the way she handled the call) was coming. I want ALL to know to stay clear of Kia, no matter what car, model, or year you are considering! If you don't, you will suffer the consequences......you decide!
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