Travelocity Complaint - Impossible to Resolve Cancellation issue
I would NEVER, NEVER make a reservation with Travelocity again. I will not even provide you the details of my four phone calls over three days with their customer service department that ended up lasting over 3 hours. You would think I was crazy to keep pursuing a refund of one nights hotel stay. We were initially refused a refund because we did not provide 24 hrs notice even though our flight was cancelled due to weather LESS THAN 24 hrs prior to our reservation date.
Travelocity said they could not refund the money without authorization from the hotel and the hotel said that only Travelocity could refund the charges. I had one conference call with both Travelocity and the hotel manager in which the Travelocity representative and the manager argued back and forth about the charges and confirmation/cancellation numbers. Still didn't get any satisfaction although the hotel said they were only going to charge a penalty amount and not the full nights stay charge. They argued about who had spoken to who and what they said.
Then the representative said they would give me partial credit and that he felt the hotel manager had been lying when he talked about the contact dates and that he had a contact noted in Travelocity records for one day earlier than the hotel had noted. He said they would credit me for part of the charged amount.
I asked to speak to a supervisor. After another 20 minute wait, the supervisor came on the line and said that I had not contacted them until one day later than I actually did. I told her that the representative had already confirmed the initial call in their records - she said that note didn't exist and again offered a partial refund. I refused and will dispute this total charge with my credit card company.
Any reputable company would have done a full refund just because they had provided such unbelieveably poor service, but not Travelocity. The other posts that talk about the only word they know is "NO" were absolutely right. The have no concern for providing customer service, just for making the reservation and collecting the money.