PHOENIX, ARIZONA -- I bought a premium reclining soft set with 5 year extended warranty from Ashley Furniture located in Phoenix Arizona about 2 years ago spending over $2500. The product worked good for a year and then problems started with leather peeling off in certain places. I reported it to the customer service, The customer service was rude to start with and then she told me that the regular ware and tear is not covered under extended warranty and left me hanging there. This is a total shocker for me when I spent over $400 for the extended warranty.
I do regular maintenance of the leather soft with leather conditioner and still it resulted in it. The leather is of low quality one and extended warranty sucks and not worth the money I spent.
I would recommend all of you to avoid Ashley Furniture and Extended Warranty for sure.