Bank of America Complaint - Appalling lack of service
NEW JERSEY -- About six months ago, my wife and I signed up for a VISA credit card through Bank of America. Ever since, no matter how many times we have tried, we've been unable consistently gain access to the account online. The BOA website chronically refuses to recognize the passwords, IDs and sitekeys, that the bank's own customer service reps keep giving us over and over. All of our information is canceled by the next time we try to sign on.
Five lengthy telephone sessions with customer service have failed to resolve this recurring problem. Our passwords and IDS continue to go unrecognized and, as a result, we are repeatedly blocked from reviewing our account online. During the past two sessions, in fact, the customer service representatives we contacted aid they could find no record at all of our account. One stated that our records must be on her computer "at home" because she could not find them on the one at the office. AAAAAhhhhhhhhhhh!
Needless to say we canceled our Bank of America VISA card. This week, we also began moving our substantial investment accounts at Merrill Lynch and US Trust away from Bank of America to other advisors. We decided that the bank's intolerable inability to provide us with something as simple as online access to a credit card was not a good sign. We are simply too afraid to do any kind of investment business with these people.
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