MCI/Worldcom Complaint - MIC rate is $2.69 per minute for international calls
Since we switched over from ATT, we were very happy with the long distance service with MCI. Since we were so content with the low international rates, we convinced my mother in law switch over to MCI. I was very clear with the MCI representative that we wanted the International Plan for my mother-in law. However, we were shocked to see that her bill was $169.90 when we examined it. We latter realized that she was charged $2.69 per min to Korea. Thinking that this was only a misunderstanding we called an MCI representative, however, she was unable to help us.
To help keep me, my friend, and family as future customers, I would like the following:
We are requesting a credit of $156.30 (the difference between the standard rate and the international rate) be applied to her account.
At the very least I would like a response from your company regarding this incident. Thank you for your time.