Home Depot Complaint - Nothing custom about it!
I highly recommend using a local contractor instead of Home Depot installation. My biggest mistake was in using the Home Depot installation because of convenience and not consulting a local contractor until after the installation problems. First - when the installers arrived they asked for an electrical outlet so they could plug in their battery for the drill and charge it, while charging they sat in their truck and waited.(this was my sign!)I was then charged custom for building up the sill, which is when they place a piece of board under the new door sill to fill in the gap between the old and new sill. The board used is shorter than the width so I have gaps on both sides that were not filled in with insulation or anything and the board used was not covered with flashing or flashing tape so I have bare wood exposed to moisture, water, and the elements. I was also charged custom for placing 1x4, to fill gap between new door and the house. This also was left bare and is exposed to the elements. Since the installation I have learned from a local contractor that there is always a difference when installing a new door, because the chances of the new and old being the exact sizes are very slim and sill build up and trim fill in is normal in the installation process. I think the worst part will have to be the trim and what I am left with. The installers removed the old trim and had I had paid for and they had brought the new trim to be installed inside. When it came time to install, it was easier to use the old, which was already cut to size, so they put the old trim back up. The trim has holes from the old nails, the new nailheads are sticking out and the trim has splits in the wood from removing. Nailheads were not sunk, holes were not puttied and the split looks horrible! Then on the outside trim, they removed and reused what was there. Once again I have nails sticking out, holes from the old nails, and they did not line up the trim properly. I have shingle siding and the previous trim had shims behind so the sides would line up with the header. They removed and did not reuse the shims so the side boards twist at the top and are not level with the header. Everyone's first impression is "what happened?" All I can say is to avoid inferior work, PLEASE - use a local contractor, they guarantee to leave you with just touch up painting to do, whereas I now have to have my trim replaced. I would never recommend nor will I use the installation services of Home Depot again!