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Hollister Complaint - Hollister Gift Card Scam - Gift Card
Complaint
OKEMOS, MICHIGAN -- I shopped at Hollister over Christmas and was talked into buying more merchandise so I could receive a $25 gift card. When I went to use the card on 2-13-10 I was told the card expired. The card states on the back "no expiration date." The store manager would not honor the card, the Hollister web site told me I should have been notified by the store, on-line, or by email - none of which was done. Bad business. Will not shop in the store again.
Comments:
Posted by Mrs. V on 2010-02-15:
Take a pic of the card (front and back) and write a complaint to Hollister corporate and cc your Attorney General.
Posted by littleyaya on 2010-02-15:
Found this on Hollister. com. It clearly states there is no expiration date. I would fight this. You got a good case here:
Gift Card Terms and Conditions
Gift Cards purchased at a Hollister Co.store are redeemable for merchandise only at a Hollister Co. store location or online at hollisterco.com.
Gift Cards purchased online may be used at hollisterco.com, or at any Hollister Co. store location.
Gift Cards cannot be redeemed for cash unless otherwise required by applicable law.
Gift Cards cannot be replaced if lost or stolen.
When merchandise is returned where a Gift Card is a payment type, the original Gift Card will be credited. A new Gift Card will not be issued.
Gift Cards do not have an expiration date.
Use of the Gift Card constitutes acceptance of its terms and conditions.
The terms and conditions of Gift Cards are governed by the laws of the state where the card is purchased.
Gift Card Terms and Conditions
Gift Cards purchased at a Hollister Co.store are redeemable for merchandise only at a Hollister Co. store location or online at hollisterco.com.
Gift Cards purchased online may be used at hollisterco.com, or at any Hollister Co. store location.
Gift Cards cannot be redeemed for cash unless otherwise required by applicable law.
Gift Cards cannot be replaced if lost or stolen.
When merchandise is returned where a Gift Card is a payment type, the original Gift Card will be credited. A new Gift Card will not be issued.
Gift Cards do not have an expiration date.
Use of the Gift Card constitutes acceptance of its terms and conditions.
The terms and conditions of Gift Cards are governed by the laws of the state where the card is purchased.
Posted by Ytropious on 2010-02-15:
They're obviously using normal gift cards for expiring purposes. At my job we have specific gift cards sent to us with expiration dates on them. We can use a normal card and it won't expire, so this is REALLY weird. I'd be pretty mad too, if my company can order pre printed expiring cards, then what is stopping Holister from doing the same?
Posted by yoke on 2010-02-16:
Sounds like Hollister and Abercrombie goofed this year with their gift card special and now want the consumer to deal with it. I'm sure it was one of those gift cards that was supposed to expire within a week or 2 but for some reason the company forgot to print that on card and want the consumer to just deal with it.
Posted by Tennboy1981 on 2010-02-16:
They rip you off on their clothes, and rip you off with thier gift cards. Never shopped there, and never plan on shopping there.
Posted by momof teens on 2010-02-16:
Samething happened to me. I am going to report to NY attorney general office.
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