SuperShuttle Complaint - DO NOT USE THIS!!
All right - so I went to visit colleges down in Washington D. C. with my mom. We're pretty unfamiliar with the area so we called our hotel and they said SuperShuttle was reliable. Not true. Going TO the hotel was fine - granted it took 45 minutes longer than necessary just to get to the hotel, but overall, it was fine getting there. HOWEVER, our shuttle to go back to the airport, the next day, was supposed pick us up from our hotel at 4:15 - 4:30. They didn't come. Ever. We called four times and they repeatedly said that the shuttle was only a mile or only 5 minutes away. Mind you, we had a flight that was at 7:15, and Baltimore airport was not close to our hotel. Therefore, we had to get a cab upon being told that the shuttle was still 45 minutes away from our hotel.... IT NEVER CAME!
Don't use SuperShuttle unless you're forced to do so, and even if you are don't prepay and don't expect an on-time pick.