FTD Complaint - How to ruin a Valentine's Day by FTD - Floral delivery
Floral delivery - Complaint
Ordered flowers online with FTD on Tues, 2/9/2010 for delivery to my wife's work on Fri 2/12/2010. I was hoping this would be the start to a wonderful Valentine's weekends. Friday the 12th arrives and passes, no flowers delivered, no phone call, they had my cell, home and work. On Sat I called FTD "customer service", they told me of weather delays in shipping and told me they could be rerouted and delivered on Sat...at a charge of $18.95...I didn't ask for Sat delivery, I asked for Friday delivery....I requested a refund which I still have not seen...to add insult to injury, on Monday my wife arrived at work to find a box from FTD which had been thrown over there gate, inside where the flowers, dead, a broken vase. This box had been exposed to the Midwest weather for the weekend, snow and cold don't make roses very pretty...but I guess in FTD's mind, they delivered......Thanks FTD for giving my wife and I such a wonderful Valentine's Day.