Geek Squad Complaint - Geek Squad incompetent...better alternative
RICHFIELD, MINNESOTA -- Geek Squad has been used by our family for a couple of years now, and while most of the time the service has been on par but the high school kids behind the counter, I've been in search of something better. Geek squad has removed 2 viruses, updated our machines 1 time, and fixed a couple of other problems with drivers or start up. With the amount of money that I've spent there, in retrospect, I think I should have tried looking around for a local company or a more reputable online company. Since most of the time Geek Squad just connected to my machine, it did save me the hassel of having to bring the machines in to them each time, I searched online a couple months ago and found company called secure remote support that does offer online computer repair services as well as ship in repair services. Quite similar to Geek Squad except these technicians are all certified, based in the US, and they were able to help me at 12:30am the morning that I needed a presentation recovered.
Since then, I've used them to clean up 2 machines and recover that presenation at almost 1 in the morning. Compared to the Geek Squad, these guys are a god send. I'm very happy and pleased thus far and they're easier very easy to work with.
My ultimate suggestion would be to look out for a local company, or search online for a company like secureremotesupport.com that can take care of you and your machine better.