Staples EasyTech Complaint - Staples EasyTech computer repair - A BUST
EasyTechs virus removal and optimization services are not worth the $169.99 I paid for them. This service was offered on existing machines my family owns at the time I purchased a new laptop from the guys here at the store. Needless to say, the customer service after the computer was purchased and they had my almost $200 for the repair, completely dropped off. Not to mention, the machine, which had been repaired, still had traces of a trojan vundo on it.
With the economy and everything I cannot afford to purchase more services to repair the already 'repaired' laptop. I did a search for online companies that can perform repairs via internet services. I was able to come across a company that did connect to my machine and clean up easytechs mess. Luckily, this only cost me $104.99 compared to the almost 200$ at Staples. Secureremotesupport.com was the company that did it. The technician was very friendly, and was able to perform the repair on the spot. Wait times were a big thing to me, because as you know it, most computer repair shops turn around time is TWO WEEKs.
24 Hours was a much better sounding arrangement to me. Secure remote supports techs took care of me, and I'm sure they will you. My best suggestion would be to at least look around before you make a decision on a company.