Ramada Complaint - Think Twice Before Staying at the Ramada Orlando Celebration
IRLO BRONSON HIGHWAY, FLORIDA -- We were looking forward to a nice Valentine's Weekend (as a Group) at the Ramada Orlando Celebration in Kissimmee, FL. It was extremely cold during this time of year. Our room's heating system (the one that sits on the floor and does not have a thermostat on the wall) was turned on to 74 degrees. After about 20 minutes, the room was still cold. We turned the heat up a little higher, still no heat. After one hour we called the front desk and they sent a maintenance person to repair it. After 10 minutes he determined that it was not repairable and called the front desk and only spoke in his foreign language. Then he called my husband to the phone to speak with the representative They offered us another room (by this time it is 1:00 a. m.). When we asked them if the heat worked in that room, he stated "he could not guarantee heat worked". It was 36 degrees! In the bathroom, the ceiling had mold from a roof leak that streaked down the wall. The tile on the floor of the walk-in shower was black in several spots and needed Tilex/Bleach. We didn't take off our shoes. No comforter was on the bed, only sheets and a thin blanket drapped at the foot. We had to leave the hotel at 1:30 A.M. to find another one. They gave us a refund but continued to place a $50 hold on our credit card for 10 days. No apologies. Nothing. Do not believe what is on the internet-their website does not offer a Feedback page either. Our friends (in the same group that came that weekend) did not have heat either. Worst experience ever. They also charged them $50 to upgrade to a King Sized Bed!