Ashley Furniture Complaint - Defected Furniture - leather recliners
MATTHEWS, NC, NORTH CAROLINA -- I experienced the worst experience I have ever had with buying anything when I purchased furniture from Ashley. Both recliners would not attach in place correctly. They come in two pieces and when attached together, the pieces left a large gap on both sides. An eye soar. Custome Care was terrible. Had to wait forever on the phone for a person. They wanted to send a repair man in two weeks! I bought new furniture -- not discounted. Why should I need a repair man! We had to take them back to the warehouse (2 hour drive) then of course, they kept 10% of my money. No exceptions made to their policies for selling defected furniture and keeping part of our money. No apologies for the long drive we had to make and the use of our gas. Oh, they are great when you go in to buy!!! Oh, and the sales person told me to clean leather with saddle soap!!!! No, not correct! Use warm water and mild soap and test a place first before doing so. We are getting our money back! Less 10%. I would rather take a loss than have defected new furniture. Does that make sense to anyone-- defected chairs that "we will repair but you have to wait 2 weeks". What about trying this Ashley,"I am sorry", they will be replaced right away and we will come and get them or refund all your money. Do not buy from Ashley.
One more thing, do not give them your cell phone number. We entered a contest to Win free furniture and put a cell pnone number for contact. Now without our permission, we are getting text messages up to 4 times a day as a sales tactic!