Cricket Wireless Complaint - Cricket Wireless CUSTOMER SERVICE does not exist
I must be stupid, I have been burned twice by this company, the first time with a cell phone that I had, the battery died (choked and died-DNR) I went to the local store, the girl behind the counter messed around it for about 5 minutes, tossed it on the counter and said that she could not get the back of the phone off, stated that I should just buy a new phone, turned around a walked off. I called the "1-800 #" and they nicely told me that insurance would not cover it, because I must have done something to the phone, but I could go up to the local store and see if they could fix it, when I told them what happened, they insisted that it did not happen, "they do not hire bad customer service reps". Moving on- I switched carriers, and for a little more a month "not much more" I went to Verizon for phone services.
Fast forward to present day- my son got a laptop for Christmas, I wanted him to have Internet services, it was last minute, so I went to Cricket and bought the modem, and was on my way (boy I just wished I would have waited) I tried to pay my bill in January, albeit a day late, I know my fault, they had already cut the service off(understandable) I went to the local store to pay, however the guy at the store said that because it had been turned off, he could not help me without the actual modem, so I went home and the next day went back with the modem and was told he still could not help me, I asked him to reactivate it, start up a new account and I would pay all the fees associated with it, he informed me that I had to buy another modem- at that time I left. I tried to get help online, and called their 1-800 number that they listed, the guy on the phone, told me that he only processed new orders and gave me another 1800- to call, I called this number, I do not think this number has any customer service people associated with it, I pressed the option to reactivate, and was told to go the nearest store, I tried every option, but without a "phone number for the account-because it had been turned off" it was pretty useless, I tried to press 0, the system HUNG UP ON ME.
While I understand the appeal of Cricket, the unlimited, no credit check, no contracts etc. However with the crap you have to put up with, I think that it is worth the little extra money you have to pay with Verizon to get the customer service, people that actually answer the phones, email reminders about invoices due, stores everywhere, with more than 1 person in each store, and the convenience of being a day late and not having to go thru heck.
In researching, I have found that Cricket is actually rated one of the lowest for customer service, actually next to last.
I will never make that mistake again, shame on me for getting burned twice!!! No third time!!!
Beware and be smart