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Shuttle Computer Group Inc. Complaint - Doesn't honor their warranty's and gives you the run around.

Review by concern consumer on 2010-02-16
CITY OF INDUSTRY, CALIFORNIA -- This company does not honor their warranties. Been trying to have computer fixed. This is since Jan 2010 (early) and it is now the (middle) Feb 2010 sent twice. Regarding fan wasn't working first came back with bad motherboard. They say they run test and it show it's works fine. It's their word. The way they do business I wouldn't take that word from them. Their customer service skills need a lot of work on. They won't listen to what you say. Plus, when you call just go right to #5 customer service other wise it just rings and rings with the other sections. I wouldn't buy any of their products. They take you money and give you junk as a product. Beware of this company and policies wouldn't want anyone else going threw what I am. It's crap that you have to be put threw crap for your rights as a consumer. This type of thing sickens me that companies can get away with some of their service practices. Just beware of Shuttle Computer Group Inc???
Comments:1 Replies - Latest reply on 2010-02-18
Posted by Marr on 2010-02-18:
I had a problem a few months ago with my xpc, I'm not very tech savy so I called the service department to get assistance. Unlike your experience mine was great, they answered all my questions and patiently walked me through some troubleshooting. It was determined I needed to send back my PC I wasn't thrilled about it because I thought I would be without it for a few weeks,(as I have had bad experiences with other companies) but to my surprise within a few days I got my baby back working as a charm! They included a report telling me what was wrong with it, and made a suggestion about cleaning out the dust once in a while because that is what made my fan go out and cause it to overheat, I had not opened the computer since I bought 2yrs ago. I understand that they were not to be reliable but they waived the fee and sent it out right away. I am very grateful for their service and will continue to recommend Shuttle to my family and friends.

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