Compaq Computer Corporation Complaint - Hp, Compaq, Recovery Disks, Vista & the BSOD
I've been trying to fix my Mom's computer for 2 weeks. It’s a Compaq 32 bit with Vista preinstalled. 4 Calls and 14 emails later, I have it finished finally. It's not just a problem with an update, it's a problem with the recovery discs as well. I paid for 1 set, they sent me a free set after that, never acknowledging there was a blue screen of death. I guess I just wasn’t asking the right questions, though I explained to them time and again that I had an installation stuck at the blue first time installation screen for hours, numerous times. Both sets of discs arrived between the 2nd and the 9th. I also downloaded there disc fix. No luck. Now I have XP Pro on it and its fine. There is NOT a problem with the 32 bit, unless it's a compatibility issue with 32 bit and Vista. They've known this for a long, long time. Years. Mom's computer is 2 to 3 years old, I bought an HP 64 bit with Vista loaded on it last year. All I can say at this point is Thanks Microsoft, and Thanks HP. For nothing!!! Oh and let’s not leave out customer support, but of course they are trained to first try to sell you things you don’t need. Second try to give you generic garbage as a solution to your problems. Third say it’s a hardware issue. Forth accuse me of NOT buying disks, then trying to sell me more. Guess it’s time to learn Linux. That’s real sad considering all computers come preloaded with all that garbage. My Mom couldn’t learn it and why should she? Good luck Windows 7 users! By the way is it just me or did I read this right…”Forum posts complaining about the problem mostly coming from XP users but there are a few from Windows 7 customers too.” Add Compaq and Vista, and recovery disks to that list. Goodbye Vista, hello Microsoft’s next fumble! I think I will go fill out my customer support survey now and take Mom back her computer.