Compass Bank Complaint - Ridiculous Policy
CASTLE PINES NORTH, COLORADO -- I am not a customer of Compass Bank (took my account out of there about four years ago because of other ridiculous policies). However, I do use their ATM on occasion because it is at the corner by my house (I have an account with USAA Federal Savings bank, which does not have local branches). I used the ATM at the drive-through last week, and drove away without my ATM/debit card. I realized it about an hour later, and returned to the bank to retrieve my card. I waited for the one teller to finish a transaction with the drive-through banking (which seemed to be a big problem, and required the intervention of a superior), then another teller came in from her break, I asked for my card which I had left in the ATM. I described my card, the color, the name on it and said I had my identification to claim it. The other teller confirmed that there had been a card retrieved from the ATM, but, when I mentioned it was not a Compass Bank ATM card, they would not surrender my card to me. They said it was company policy. I asked them twice, maybe three times to clarify that that was truly company policy, and they just stood there and said, yes, we cannot give you your card. So, my card was sitting on the other side of the teller stations, and I could not have it. As a result, I had to order another card from my bank, at a charge of $8 to get it here quickly. I also now have to change ALL my automatic payments that were previously set up using the other card number with the new card number. Doesn't this seem like a rather ridiculous policy? When a potential customer (everyone is a potential customer) is standing in front of you, requesting the card she knows she left in your ATM, describing the card and offering her ID, and you WILL NOT give her her own ATM card. Seems silly to me....Thanks for your time.
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