Air Canada Complaint - Lack of Compensation and Stolen Items from Luggage at Toronto's Pearson Airport
I was flying from Calgary to Kingston, Ontario via Toronto on February 14th. I had checked-in two garment bags and one suitcase (yes, Air Canada did allow me to check three bags instead of two as I was bringing home some clothing belonging to my wife and children who had travelled from Calgary to Victoria, B. C. to visit grandparents) and took one more garment bags as carry-on.
While waiting for my flight from Toronto to Kingston (the last flight of the day to Kingston), I became aware that there was a couple who was trying to get back to Kingston as the woman's mother had passed away. This couple had flown from Australia-Vancouver and Vancouver to Toronto. Due to the Olympics and heightened security at the Vancouver airport, there were serious Canada Customs delays and the couple missed their flight from Toronto to Kingston. They were both hoping to get on the last flight of the day; however, there was only one seat left on the flight. I overhead their plight and approached the Air Canada gate agent and asked if they were looking for volunteers to relinquish their seat; thereby allowing this couple to travel back to Kingston. The agent consulted with "someone" and returned to me a few minutes later indicating that, yes, they would use my seat. I was advised that my luggage would need to be off-loaded from the Kingston bound flight. After several minutes, I was advised that I would need to collect my baggage from carousel number 1 in the arrivals level. I was given a hotel voucher but no financial compensation for relinquishing my seat. I was told that, technically, the flight was not oversold by Air Canada and, hence, I was not entitled to any compensation.
When I went to the carousel to obtain my luggage - all that was there were my two garment bags. My suitcase was missing and I spoke with the Air Canada baggage agent and completed a missing baggage claim.
The following morning I flew out of Toronto and arrived in Kingston. Lo and behold ALL my bags arrived. When I returned home and began unpacking my suitcase I found the following items missing:
1. Fuji digital camera
2. Car GPS unit
3. 3/4 full bottle of cologne
4. gold and diamond pinky ring
5. strand of pearls
6. two pairs of brand new socks
7. one brand new dress shirt (never opened)
8. one dress shirt worn 3-4 times
Air Canada has been less than interested. Flying public beware of thieves lurking in the baggage handling area of airports. LOCK ALL YOUR SUITCASES EVERYTIME!!!!!!
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