Delta Airlines Inc. Complaint - Complaint - Complaint of Customer service
My wife and I -- world travelers visiting families of three kids around the world -- have gone through considerable
physical challenges and anguish last week -- never experienced earlier. We are wondering if we could expect a response that
would reinstate our trust in your airline.
We travel so often that I joke with friends my wife does her laundry at airport rest rooms. Before drying it on the baggage
We were due to shuttle from BWI to JFK, Feb. 9, to catch an evening flight to Budapest, Hungary. All went fine at first.
We were due to fly out in between two snow storms.
When I checked about my routine vegetarian meal (replacing special sea-food option) I was even queried regarding my
dairy or non-dairy preference. How nice!
Then all hell broke loose.
Alex, to whom we talked, told us the BWI was closed due to (yet non-existent snow storm. Because a plane had just took
off and the storm was not due before well after we were in JFK.)
The snow storm was used as an excuse. Apparently because Delta did not have a plane ready to take out scheduled
passengers. Or used them to shuttle passengers from further west, according to our private information.
Alex sugested to book us on an Air-France flight to Charles de Galle in Paris and then proceed to Budapest. We were in
a hurry to begin a four-day vacation in Hungary's capital, paid for by our daughter -- a concert pianist.
Trying to reach the Dulles airport, given the cost and the time for taking a likely 3 hour trip through mushy snow (piled by
a previous storm), was time-wise, financially and mentally not acceptable to these two senior citizens.. Especially the prospect of
lugging heavy bags across treacherous snow puddles.
So we figured out a way to reach New York by alternative ways. Alex confirmed our original take-off plan from JFK.
When asked about compensation for the paid for but unused Baltimore-JFK airfares. he suggested we reach JFK not later than 4
P.M. Feb.9 and contact the check-in Delta manager.
How much would that be? -- I asked. We need to count our pennies.
-- I can't tell you exacly -- he said -- but they will work that out there (Was he trying just to send us down the river?)
-- Okay, fine, thank you! -- I said.
My wife and I did reach JFK Delta well before 4 P.M. after changing several road vehicles (four to be exact). Lumbering
around our hefty bags in and out (hardly a piece of cake for this 77-year old guy).
However, once I mentioned to the mnageress what Alex had suggested -- the response was brief and curt. Delta NEVER
compensates passengers for weather-caused concellations. I was told. And dismissed.. -- Company policy -- she added.
My daughter had booked us in Budapest, February 10-14 in a modest hotel. Extra travel expenses involved in shuttling
ourselves between Baltimore and JFK badly decimated our funds prepared for a relatively decent enjoyment of our first visit there.
(Of course we shall never mention this incident to our kind and caring daughter, Tamara.)
Who had previously remarked, off-handedly, that she was compensated with $400.oo by the United, for similar
inconviences. Involving extra efforts to make it possible for her to perform major concerts in a series which started in Chicago and
continued with the Carnegie Hall full house concert with the Chicago Symphony orchestra on the last day of January. She was
playing during celebrations honoring THE major French composer and conductor. For his 85th birthday.
And not only that. The UNITED put her in the business class as a way of apology. Spreading the image of a
passenger-caring company. HUH!
Now, of course, she is an extremely successful and attractive pianist performing around the world.
I have spent 36 years as a chief of bureau of a major American wire agency. All I can do is share my experience with peer
travellers. Practicing now whatever scribing skills remain in my pen. Get a few laughs.
On a lighter note, I do hope the recession comes to an end soon. So I can revert to my special, sea-food diet.
As we were served dinner aboard -- there was no special meal for me.
-- Did you talk to Holly? -- an air hostess challenged me over my complaint.
-- Holly? Hollie? Howlie? By Golly! And who might Hollie be, please?
-- She works in the opposite alley up there!
-- Oh! Is that so? So I should go chase her there?
Usually stewardesses come with a sheet to check my seat and serve me upfront. But on all other airlines.
Somehow I was loathe to confront the stern-looking Holly. Golly. Whoever.
Because I already had a kind of a beef with her.
-- GET BACK TO YOUR SEAT! Never bothering to get up -- the strict lady had instructed me. There were no air
turbulence. Not out of the plane so seat belts were no mandatory except as a recommendation.
I had ventured across the aisle of the semi-empty cabin to the left windows. To bid my customary farewell to the
receding lights of Halifax, Labrador. The fishing villages in Nova Scotia. An old sentimental fool, you may call me.
This could always be my final time.
The second time she bawled me out, from afar, seeing me approaching her, was when I sought to protest unsolicited
but continuous blaring on the PA. The noise being what some young people claim was music. But much too loud.
She told me I had to wait this out. After the tape runs its course.
-- Why, is that the choice of the automatic pilot? -- I tried to lighten the atmosphere. She never smiled and ordered me
back. Still she decided other passengers were due an apology.
I settled for pasta. Not bad, to be honest. Though not on my recommended dietary regime.
The moral is clear: I shall now need to think twice before booking tickets.
We never stay more than two months at a time. Because we do need to keep traveling helping out with our five
grandkids. Our three children dutifully paying our fares.
There you go. You like my story. The amusing part? Instructional? I am considering sharing it and/or publishing it?
Get a few laughs.
09 Feb 10 TUESDAY
DELTA AIRLINES INC. 6076 SHUTTLE
OPERATED BY-CHAUTAUQUA AIRLINES
LV: WASHINGTON / BALTIMORE/ WA 1654 NON-STOP
ARR: NEW YORK/JOHN F KENNEDY 1810
FLIGHT TIME -- 01HR 16MINS BAGGAGE ALLOWANCE - 1 PC
MR. IVAN STEFANOVIC 08C CONFIRMED NON SMOKING
MRS. N. STEFANOVIC 04D CONFIRMED NON SMOKING
IVANMR/STEFANOVIC VEGETARIAN MEAL
DELTA AIR LINES INC. SHUTTLE
LV: NEW YORK JOHN F KENNEDY 1935 NON-STOP
ARR: BUDAPEST ARRIVES 10 FEB
FLIGHT TIME - 09 HRS 05 MINS BAGGAGE ALLOWANCE - 1 PC
MR I. STEFANOVIC 23A CONFIRMED NON SMOKING
MRS. N. STEFANOVIC 23B CONFIRMED NON SMOKING
MEALS SERVED DINNER
IVANMR/STEFANOVIC VEGETARIAN MEAL (S)
DEPART TERMINAL 3 ARRIVE -- TERMINAL 2B
If you decide to contact me you can reach me here:
Ivan I. Stefanovic
5801, Kipling Court
Baltimore, Maryland 21212
Tel 410 433 4026