Spirit Airlines Compliment - Think again before you book with Spirit Airlines
My name is Steve. I have been a customer of Spirit Airlines for many years and for the most part, have never been fully satisfied with the service I have received. I have tried my best to stay away from your airline, due to your cramped aircrafts, non-complementary beverages/food/blankets/pillows, and your rude and inconsiderate employees; but I was lured, for the very last time, by the offer of a non-stop flight from Detroit to Cancun, Mexico, with the less than moderate price of $500 per person.
Myself, my wife and my son had taken a week off from work and school, for my son, to take this trip; a trip we have been planning for five weeks, and been searching for, online through a third-party travel agency, since our last vacation in June of 2009. To our dismay my family and I arrived at your terminal (Spirit) at Detroit International Airport at around 3:30 am to be told by a rude ticket agent, who announced to my family and the rest of the pseudo-passengers of never to exist flight 285, that our flight had been cancelled due to maintenance issues, ones that they would not specify. They had told us the next flight on your airline available to Cancun was on this coming Tuesday, having fourteen seats available, and Wednesday, having 30 seats available. We were also told that there were no available flights with a different airline, anywhere, anyhow. We were then told, rudely once again, to make a line to be dealt individually by your horribly condescending ticket agents to “weigh our options.” Options being:
1. Be refunded for our plane tickets (but not for our lodging, parking, excursions, and not to mention our time)
2. Take a shortened vacation on Wednesday, not being guaranteed that the flight would not be cancelled, delayed our overbooked (something I have found your company to be notorious for).
I decided to take option one, being no point to take a three day vacation to Cancun, being due back Saturday afternoon and spending two out of those three days travelling. At last we were insultingly offered $100 per person voucher to a flight to somewhere else, however still on your horrible airline. Given “bargain” tickets now days are around $500 dollars per person, a $100 voucher wouldn’t even cover one ticket between three of us. For my money lost from the Resort I had booked, and had to cancel, the $6 charge for two hour parking at U.S. Park (time which was all spent waiting in line to being told of our cancelled flight, and waiting to be reimbursed for our tickets) and the time I have spent not only researching and, inevitably, wasting for a decent deal for a nice vacation for my family and myself, I demand a much better offer than this. This is completely unacceptable, unforgivable and immoral, for you to do to my family and me, as not only customers but as people.
I expect a much higher level of service and satisfaction from an international company of your stature and success (even though the exact definition of YOUR success can be argued).You will never see my business again.