North Texas Nissan Complaint - False Internet Marketing / Bad Customer Service
CORINTH, TEXAS -- I was taken in by the Internet Pricing listed $30,915.00 for a 2009 Nissan Titan and a $5,000.00 rebate with an iPod. When I get in, they said the price for the truck is $33,608.00 not what I saw, even though I had the print out. Additional charges for Nitrogen, etching, wheel locks tint etc... After arguing with the salesman, a man by the name of Eric introduced his self. He gave me some pitch about they are a new management group that took over and are based on honesty and integrity. Two sentences later he lied to me. Told me the internet does not say $30,915.00, when I showed him my print out, he said that is without the options. I pointed out that it does not say that anywhere on the internet. After about 20 min. of going back and forth to the managers desk, they finally agreed to honor the internet price but insisted they were losing big. I told them to take the Nitrogen filled tires, glass etching, wheel locks off the deal, I did not want it, they then said they would just let me have it. When I get home, I could not find the window sticker in the truck. I called Eric and left several messages over about 7 days. Never received call back so I went up there. He said he would order one and it would take about 6 weeks. The Ipod is another story, took me 2 1/2 months of calling and going up there to get that junky thing, it was a NANO. Wow I spend over 30k with them and I get a NANO. If they would have said it was a NANO at first I would not have bothered, but they did not and I take blame for not asking myself. After 8 weeks, I called back up there as I never heard back on the window sticker. After a few more calls, no response. I went back up there and since Eric was not there, spoke with Shannon Warren. He said he could not find where Eric ordered the sticker and would order me one the next day and it would take about 2 weeks. 3 weeks later, I call back again as I have not heard anything. He would not return my calls. A week later I call again and ask to speak with the GM. After being on hold for over 25 min. Wesley came on the line. Asked me to email him the information and he would make sure it was taken care of. I have done that and am awaiting a response. I would be willing to bet I don’t hear back. Its been 4 months since my original request.
As for the Service Dept. there, Anthony would never return my call as well. I went up there after scheduling an apt. to get my oil changed and the Check Eng. light was on. They blamed it on me getting a DVD/TV Installed and said it would cost me to have it reset. After going around on that issue and explaining that the only hard wiring they had to do was hook up the hot, ground and remote wires, everything else was wireless, they finally agreed to reset the light. Even with the appointment, it took them 2 hours before they even started on the car. I was there for over 3 1/2 hours for a oil change and I watched them reset the light, took them about 3 min. to do the actual work. I had a bad experience with them before but with the sign they had up "Under New Management" I thought I would give them a try...what a mistake.