Tirechainsrequired.com Complaint - TireChainsRequired.com return policy

Review by foresthome on 2010-02-16
OAKLAND, MAINE -- I got a new snow blower that has tires not tracks and needed chains for it. I went to TrieChainsRequired.com and ordered by the size of the tire. The site said they were for snowblowers and tractors. They finally got here and we fit them. They were way too big and the chain fell between the treads making them useless. I would have ordered a different pair but when I called to tell them that I had to return them and was told I may as well keep them because the return shipping charges and the restocking fee would just about cover the cost of the chains. Had I been told of the restock fee I would not have ordered them, because it is steep when compaired to the chain costs. I told them I would be complaining on line and was told they didn't care.

Where is customer service? I know some people buy snow tires then want to return them at the end of the season, but mine didn't fit and I wanted a pair the did fit.

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