Travelocity Complaint - Cancelled my flight
BOMBAY -- On Feb 14, Yahoo! Travel, which is backed by Travelocity, sent me an e-mail to inform me that one airline had changed departure time, so I would have to call to re-book my connecting flight.
I called. I was patched through to India, and "Shaun," as he so winningly called himself, proceeded to CANCEL my international flight. I now have TWO internal domestic flights ONE HOUR APART, but no international leg! I have the connecting flights on the other side, again domestic within that country, BUT, again, NO FLIGHT BETWEEN THE COUNTRIES!!!!
The Indian so-called "customer service reps" say they cannot do anything, that I will have to wait 24-48 hours, that I will have to be patient, that someone is working on the problem. The fact is that Travelocity's India-based customer service strategy is to make you wait on hold for hours, then do absolutely nothing. I would love to be a fly on the wall at their call center because I am CERTAIN that not one representative has a computer that does anything with reservations, so they just sit there and tell people "So sorry for the inconvenience, you will have to be patient, wait 24-48 hours, we will call you back."
IT DID NOT TAKE 24-48 HOURS TO CANCEL MY FLIGHT. Travelocity's moron customer representative accomplished that while I waited!
An absolute shambles of a company with everything outsourced, scraping the bottom of the barrel for "representatives," happy to take your money and have no accountability for your booking experience and reservations.
I paid US$4000 for these flights. FOUR THOUSAND DOLLARS. And right now, because of Travelocity, I have no international flight to get to my destination. THIS IS TRAVELOCITY'S MISTAKE, NOT MINE.
In my hundreds of thousands of air travel, I have never had any company behave in such an irresponsible, cavalier, and downright uneducated fashion.
The shift supervisor just got on the phone, and she tried to tell me that THE AIRLINE cancelled that international flight! Oh my, I have never heard such lies and untruths. How far down can Travelocity go? I just got off the phone with the airline before I called Travelocity for the umpteenth time, and believe me, the airline is not responsible for cancelling that flight. I WANT TO BE REINSTATED ON THAT FLIGHT that Travelocity cancelled.
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