La-Z-Boy Incorporated Complaint - Poor customer service-sales practices
PINEVILLE, NORTH CAROLINA -- Please make sure that if you place on order for any La-Z-Boy furniture that you ask about all charges that they will bill you. I placed an order over the telephone to buy a wall-hugger recliner, asked whether they had the chair in their store, and was told yes. They needed a deposit, so I had them put it on my charge card and made arrangements to pick it up the next morning at the store. When I got to the store at 10:00 am the next morning the salesman told me that the chair was not at the store, that he would need to order it from the warehouse and would call me later in the day to tell me when they would have the chair for me to pick up. He called to tell me that it would be a week before I could pick up the chair at the store and that there would be an extra $20 fee. I had driven 1 and 1/2 hours and still did not have a chair and then they wanted to charge me an extra $20 for me to drive back a week later (meaning another 1 and 1/2 hour drive) to get the chair. When I tried to talk to the store manager I was told several stories as to why she was not available to talk to about my situation. I cancelled the sale. I just want to save others from this same scam.
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