Bank of west Complaint - Major rip off - checking account

Review by jawara13 on 2010-02-16
SAN JOSE, CALIFORNIA -- I have checking account at bank of west. Recently they charged me 3 times bank fees for overused/overdraft on my checking account eventhough I still have positive balance. I checked my balance online. I came to the bank and they said the online account is inaccurate. As a customer I rely online information on my account balance. Now they said is inaccurate????
They promised me to call me today, but they never did.
Is there anybody out there can tell me where I can file complain if the bank does not take care this matter?????
If I can rely the information on my balance online, whatr kind of quality we have on our banking systems??
Comments:4 Replies - Latest reply on 2010-02-17
Posted by msnanny on 2010-02-16:
What did your check register say???
Posted by Anonymous on 2010-02-16:
Online banking is inaccurate. It doesn't always show everything you've done that day. It doesn't show checks or auto debits as pending or anything like that until they post. Your debit card purchases, if you spend it like debit (you punch your pin number in) will show up as pending. But, if you spend your debit card like a credit card (you don't punch your pin number in) there's a 50-50 chance your purchase will show up online as pending.
Even in this electronic age, there's still kinks to it all.
It's better to not rely on what it says online. That's not your only outlet of knowing what you have in your account. You can also do it the old fashioned way of pen and paper or check register. And, there's always Quicken. Just save your receipts and plug the info into your computer program. That will also tell you your balance. Or you can use your brain, save your receipts... see what it tells you online and deduct from that amount with what you know will be posting and what things you've spent that day.
Posted by Fufu487 on 2010-02-16:
What kind of QUALITY you ask?? In your banking system??

As I've stated on this site time and time again, it is not a system of quality. It is a system of money pinching and monopolizing. Im a Canadian banker, and you're banking system just isn't right.
Posted by Fufu487 on 2010-02-17:
What happened to Ken's comment? aww i guess it got removed.... lol must be allll that envy

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