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Toyota of Stafford Complaint - Dealership brakes trade in

Review by Samson717 on 2004-10-04
STAFFORD, VIRGINIA -- I have recently been to Toyota of Stafford to buy a new Camry. As I waited for the quote we gave the keyes to the trade in to the dealer to go check my car. They came back saying my car was in "very rough" shape and commented about a broken headlight. When I went back out to my car the front healight was dangling and my paint had been severly scratched. Since my car wasn't broken when I handed them the keyes I asked for compensation for it. At first they said it was already broken and when I called them on it they admitted they had broke it. I asked for compensation as I now have car repairs and they were very rude. The authorities were contacted but no one would help me resolve the matter. This is a terrible dealership with very cooked values. I am going to sue the dealership for damages they caused to my car. Please do not use this dealership as they don't deserve the business.
Comments:2 Replies - Latest reply on 2005-03-17
Posted by Aember24 on 2004-10-06:
Here we go again with Stafford...Larry enough is enough but I will play along I don't believe when you handed them your "Keyes" that they did any damage to your vehicle...it sounds like you attempted to take advantage of the dealership in order to get some free car repair and also you seem to have the "cooked" values not them
Posted by dfense on 2005-03-17:
It is absolutely reprehensible to lodge a complaint and pending lawsuit against a dealership without hearing both sides of the story. The vehicle had pre-existing damage on the other side of the car on the passenger corner. The car had been hit hard. When the vehicle was appraised the headlight was just hanging in it's socket, obviously loosened from the severe impact. There was other obvious damage all over the vehicle. The light bracket was already broken. The real question here is "How do you pull a headlight out of it's socket by just walking around it. The customer failed to mention that the vehicle was parked right outside the door where they sat, and that it never left it's parking space. It didn't have to, the condition was obvious without having to drive it. How can someone pull a light out of it's socket right in front of the customer without the customer knowing? How is any of this possible. Because it didn't happen, and it's just one more scam from someone trying to get something for free from a business. That is why the better business bureau would not entertain the complaint. Leave car people alone, stop crying wolf please. We are just normal people.

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