Radio Shack Complaint - Misleading Customers
ROSWELL, GEORGIA -- On 01/18/2010 I have purchased a CLEAR wireless modem at Radio Shack store. The reason I did not purchase it online at Clear.com, because my home address was showing as non covered area. My neighbor has CLEAR; so I decided to try, maybe it will work. I explained the situation to the sales representative at radio shack and specifically asked him if I can purchase the devise, go try it and if it does not work bring it back. He told me yes it is possible and I have 8 days to return it. He was a new employee by the way. The devise we purchased did not work and I took it back to the store. The supervisor told me that if I would read the receipt I would see that I cannot return it to the store; I have to call CLEAR and return it directly. I refused to do so because that is not what I have been told at the time of purchase. She called the manager and unfortunately she could not help me as well. She said that she personally trained that employee and he knows about the return policy. So I end up with waiting another week until Clear wireless will receive my package. I’m very unhappy with this kind of business practice. I think it is misleading customers just to sell something. If I would not ask specifically if I can bring it back if it does not work, I would not complain. Now I am trying to cancel the service because it does not work the way it is advertised. I was surprised to find out that I have to pay $120.00 cancellation fee. Never before I was told about this even though I asked if there is any cancellation fee. It seems like Clear is trying to make money in very unfair way. The lie is their main strategy. Is this a good business practice? Is it fare to the customer? Is it lawful to lie, to mislead?