CLACKAMAS, OREGON -- Recently when I was considering the purchase of a new set of Michelin Tires I had to evaluate my relationship and experiences with two different Costco stores. I feel that I am a loyal Costco customer shopping at Costco a couple of times a month.
Living in Portland Oregon there are several Costco stores to choose from.
The first store is the Costco Airport Store located at 4849 NE 138th Ave Portland Oregon 97230 (503) 258-3700. The telephone number for the Costco Airport Tire Center is (503) 258-3708.
My experiences with the Costco airport tire center have always been amiable; the staff managed by Tire Center manager Tom knows how to sell. His product knowledge is the best I have experienced in the Portland Oregon metropolitan area and the Costco Airport Tire Center staff is always eager to please.
The Costco Tire Center staff located at 4849 NE 138th Ave Portland Oregon 97230 seems genuinely interested in making you happy and does not have any problem making small comfort settings in the nitrogen pressure. Nothing that will cause serious safety or reliability issues and that demonstrates they want their customers to be happy.
Next is the Costco Store located at 13130 SE 84th Avenue Clackamas Oregon 97015
(503) 794-5500. The telephone number for the Clackamas Oregon Costco Tire Center is (503) 794-5513.
On one balance and rotation job the Clackamas Tire center returned my car with a variance of four to five pounds per tire. This is a dangerous driving condition and is strongly advised against by the Michelin man. I used a side reading high quality American made tire gauge to check my nitrogen pressure. I always double check the air pressure myself to verify Costco’s work quality.
On another balance and rotation job the Clackamas Oregon Tire center returned my car with cracked green tire valve caps. Costco admitted there was a known issue with the green tire valve caps cracking. The Clackamas store had an ample supply of new replacement green tire valve caps yet inexplicably elected not to replace them.
Cracked or broken tire valve caps will allow dirt and debris to get into the tire valves potentially causing a slow nitrogen leak which could result in a low pressure thread separation scenario reminiscent of the massive tire failures that plagued Firestone tires on Ford vehicles.
On a routine nitrogen refill at the Clackamas Oregon Tire center I asked for a one pound accommodation in my nitrogen pressure for comfort. The employee ignored my request and set the nitrogen inflation pump to the pressure that he thought was best.
It’s my back in that driver’s seat not his. When I pointed this out he became disingenuous and tried to further deceive me.
Being overbearing and inflexible is not the best approach if you want to sell product and build customer loyalty.
If the Costco executives located at 999 Lake Drive Issaquah, Washington 98027 want to know why the Clackamas Tire Center is underperforming in their monthly tire sales you need look no further then their point of view.
In baseball you get three strikes and you are out. The Clackamas Tire Center employees appear to be following the store management’s strict instructions and appear fearful of contradicting the administrative manager.
The administrative manager at the Clackamas Store appears to be the source of the antagonistic behavior. Fast Eddy as he is known does appear a little too tightly wrapped and in the past has demonstrated obvious contempt and disrespect for his customers.
These are not good management traits if you are trying to motivate the staff and build customer loyalty.
Personalities are very important as it’s much easier to do business with a store when their management and employees are pleasant and respect you.