GSI Commerce DR Operations Complaint - Can not get a refund
Resolution Update on 02/22/2010:
GSI COMMERCE DR OPERATIONS
After I put my report in here and a couple of email back to GSI COMMERCE DR OPERATION... They have refund all of my money back into my account.
I called in to this company on Friday 2/12/2010 to order a Swivel Sweeper. They have an automatic system that takes your information.
Once they have your card number they start adding on other stuff that you don't want on your card and the machine won't let you cancel out your order.
I call right back and they gave me a cancellation number.1-800-711-3914 I called the cancellation number and they told me it would take 48 hours to cancel out my order and I would have to call back than.
I called back Monday morning2/15/2010 and they cancel out my order but they still took the money out of my account.
Wednesday they send me an email telling that they do not return any shipping charges and the charge you for 2 shipping charges. Which they shouldn't had any because I cancel it out as soon as I put it in.. because they were adding on a lot of other stuff and the machine wouldn't cancel it out.
They shipping charge adds up to as much as the Swivel Sweeper. I would like for everyone to know how they work with that Automatic System that adds on more stuff and won't let you cancel out so they can charge you shipping charges and than they charge you for 2. And they don't tell you what you owe or what you bill come up to.
St. Louis, MO