Qwest Complaint - Forward, into the past!
PHOENIX, ARIZONA -- I've been paying my Qwest bill at their website for the past year or so. This month I log in to pay my bill, and there is a new $1 "convenience fee" for the privilege. Say what?
However, I am informed that if I sign up for "Auto Pay," the fee will be waived. I don't like it, but I'm out of options. The provided link for Auto Pay doesn't actually work, but I find a working one and sign up. When I am all finished, I am presented with this gem: "It can take up to two billing cycles for AutoPay to be set up for your bill." So how do they expect to get paid for THIS bill?
According to the on-line chat representative, "I can give you the payment address for your area, and you can mail the payment. Will that be okay?"
Um, no, it's incredibly lame. If I wanted to mail payments, I wouldn't be using your online facilities in the first place.
Do you really expect me to believe that you PREFER to pay a horde of clerks to slice open envelopes, inspect checks, manually enter payments to my account, bundle documents, and deliver them to a bank, rather than receive a clean, immediate transfer of funds between my bank account and yours? That a shoebox full of odd-sized checks is somehow MORE convenient for you?
When it comes to attracting customers, Qwest does its best to project an image of high-speed, digital, technical prowess. So why is Qwest advising their customers to pay their bills via the Pony Express?