Mobile Device Protection Association, LLC Complaint - DO NOT USE THIS COMPANY
DAVIE, FLORIDA -- I HIGHLY SUGGEST THAT NOONE USE MOBILE DEVICE PROTECTION ASSOCATION, LLC WHEN TRYING TO OBTAIN CELL INSURANCE. MY EXPERIENCE WITH MOBILE DEVICE PROTECTION ASSOCATION, LLC WAS ONE OF THE WORST EXPERIENCES WITH A COMPANY I HAVE EVER HAD.
I purchase a new blackberry bold 9700 from wirefly.com, which I paid an additional amount for insurance on the phone. The insurance provider, Mobile Device Protection Association, stated the upfront costs would cover me for a 1 year and up to 3 replacement phones.
I was on vacation in San Diego when my phone was stolen. I attempted to contact the company, and once I spoke to someone I knew this was going to be miserable process. Normally, I would have had a new blackberry in my hand within 48 hours, however, MDPA tried everything possible to deny my claim. They required me to return to San Diego and file a police report, which I did out of pure frustration. I had to file a report with the BBB and call the owner at his home number. He never return my messages, but you can try yourself by reverse addressing 13860 SW 33RD CT Davie, FL 33330.
It took about a month before I got my replacement phone. The best part was about a week after receiving my replace I also received a letter stating that my coverage had been terminated effective immediately. As a result, I attempted to contact they "Intelligent Managers" at MDPA to discuss why my protection was cancelled. She said that they replaced the phone and were no longer obligated to cover me. I begun asking her questions about her companies policies and she begun to freak out and told me to look on the website. She then screamed and hung up on me.
I HIGHLY SUGGEST THAT NOONE USE MOBILE DEVICE PROTECTION ASSOCATION, LLC WHEN TRYING TO OBTAIN CELL INSURANCE. MY EXPERIENCE WITH MOBILE DEVICE PROTECTION ASSOCATION, LLC WAS ONE OF THE WORST EXPERIENCES WITH A COMPANY I HAVE EVER HAD.