CARLE PLACE, NEW YORK -- After visiting many furniture stores my wife and I finally broke down and went to the new Bob's Store in Carle Place on Long Island. We met a lovely sales person who applied no pressure what so ever as did the sales people in other un-named stores.
We told her we had to double check our measurement before we made a final decision. She then gave me her card and we left.
We then proceeded to 3 different stores and ended up back at Bob's about 2 hours later. We found our sales person and went about purchasing a dining room set.
The sales women was great, she brought us to the cafe in the rear of the store and offered us coffee and ice cream while she processed the paper work.
All went well and the coffee was quite good to. She set a delivery date for 4 days for the date of purchase and we left.
The evening before the delivery I checked the status on-line and was pleased that it showed an AM delivery. The morning of the delivery I checked again and the delivery was moved back closer to noon time.
Anyway the truck showed up about an hour before the time that the online service showed which was a + for me.
NOW WHILE I WAS WAITING ALL MORNING FOR THE DELIVERY I SAT AND READ ALL SORTS OF NEGATIVE REVIEWS ABOUT THIS STORE THEIR FURNITURE AND DELIVERY SERVICE WHICH HAD ME DOUBLE THINKING OUR PURCHASE AND I STILL HAD A CHANCE TO CANCEL THE ORDER.
Well I decided to go thought with it.
All in all things went smooth until the driver couldn't locate the hardware needed to assemble the table, all I could think about were all the horror stories I had just read.
Well he found the bag of hardware, the table went together, they cleaned up all the trash and left without a problem.
As I was removing the plastic from the chair cushions I found one of the chair leg braces cracked, I called customer service and within minutes I had a replacement chair scheduled to be delivered in 2 days.
The furniture seems to be of good quality for the price paid but only time will tell.
All in all my Bob's Furniture experience has been a positive one and I would not hesitate to recommend them.
If anything changes my mind in the future I will not hesitate to amend my review.