Journey Ed.com Complaint - Horrible Experiences with Journey Ed.
The red flag should have appeared for me the second time I ordered from Journey Ed and they sent me two of the same product, when I had only ordered one. And hour on hold the phone to make them aware of the situation and trying to find where to ship it to only to find that once I let them know of the mistake, they charged my credit card again. Insult to injury cam when they would not reimburse me for the return shipping to correct the mistake they made. Two hors and two weeks later, they finally credited my credit card for the second charge. (The one they would never have made if I had not been honest)
Wind the clock up two a semester later: I have to order on short notice products from them that were not included in my kit at school. I order and pay for 2 day shipping. This was on Feb 9, 2010. Two days later, I get an email that my order was cancelled due to "credit card fraud"...the very same card we used the last time. The "re keyed" the order and I was told it went through.. Still paying for second day delivery, this order was placed on the 11th of Feb.
February 15th...no order arrival. I call them at 8:00am est and immediately wait on hold for an hour. Finally get some sleepy customer service representative who tells me she "just got in and the computers are slow" and that is the resaon why she cannot provide me with a UPS tracking number. I ask for a supervisor, and like everyone else, get voice mail. I write an email via the websites contact form, which states that "most emails are answered in 24 hours or less."
February 16th... 9:00am EST call and am immediately on hold for 48 minutes. I end up getting the same rude customer service representative from the day before and she tells me it has been less than 24 hours. By my clock, it had already been 25 hours and 18 minutes. She then informs me that "they are very busy..." As if I'm not. I go through the same request for a supervisor and email form as the day before. Same results.
Today, the 17th. 7:00 am - On hold for a record one hour and 38 minutes before getting a customer service representative I explain the situation once again and he tells me that I have cancelled my order and have been refunded on the 13th of February. I explain I'm looking at my online card statement and no refund was ever issued, and I never made any such request. He tells me, "Well it sounds like yo uhave a lot to say, so I am putting you in touch with a supervisor..." Voice mail again. No response. Again.
Effectively, I have been robbed of $250.00 by Journey Ed. There is no other way to put it: They are lying thieves.
Tomorrows Mission: Sit with the school store administrator, the Dean of Academic Affairs, The Dean of Student affairs of the Art Institute of Philadelphia and discuss with them their relationship with Journey Ed and if it is an asset to the school or not.