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Hoover Company Complaint - Don't Buy A Hoover Vacuum - UH70130
UH70130 - Complaint
We recently bought a Hoover Vacuum, UH70130. We didn't even get a chance to try it out before it picked up a yarn from a rug, wrapped around the beater brush and burned the belt in two. That was probably not a product defect.
What followed is ridiculous. I ordered a replacement belt from their web site and received a belt that didn't match the original. I managed to get it on, but now can't turn off the beater brush for the hardwood floor.
I called Hoover, several times, and have been told 1) I received the right belt but put it on incorrectly (the replacment belt is about 3" shorter than the original and made of a different material), 2) they've had several complaints on this and a manager would call back (never called back), 3) another manager would call back (never happened), 4) they have the right belt but can't ship it because they don't have my address, 5) managers don't take calls, 6) calls to managers have to wait on hold just like every other call, 7) you can't leave a message for a manager, 8)they have no record of any of my calls...you get the idea.
Bottom line, if you need a vacuum cleaner buy ANYTHING except a Hoover! Absolutely the worst customer service and support I have ever experienced...anywhere!
What followed is ridiculous. I ordered a replacement belt from their web site and received a belt that didn't match the original. I managed to get it on, but now can't turn off the beater brush for the hardwood floor.
I called Hoover, several times, and have been told 1) I received the right belt but put it on incorrectly (the replacment belt is about 3" shorter than the original and made of a different material), 2) they've had several complaints on this and a manager would call back (never called back), 3) another manager would call back (never happened), 4) they have the right belt but can't ship it because they don't have my address, 5) managers don't take calls, 6) calls to managers have to wait on hold just like every other call, 7) you can't leave a message for a manager, 8)they have no record of any of my calls...you get the idea.
Bottom line, if you need a vacuum cleaner buy ANYTHING except a Hoover! Absolutely the worst customer service and support I have ever experienced...anywhere!
Comments:
Posted by bcd on 2010-02-17:
If the brush does not spin it could be a belt related problem but not being able to disable it, is not.
Vacuum belts are available at Target, Walmart, Ace Hardware, and Kmart.
Vacuum belts are available at Target, Walmart, Ace Hardware, and Kmart.
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