Ya Ya Creations/eFavormart/CraftsNFavors Complaint - Online Favors Supply Co did a Bait and Switch
EL MONTE, CALIFORNIA -- I ordered 8- 500 bags of royal blue rose petals. I received 8- 500 bags of navy blue. When I contacted their online chat regarding receiving the wrong item, the following took place:
Chat Informatio nYou are now chatting with 'Sabrina'
Sabrina: Thank you for contacting customer support. How may I help you today?
Elaina Sanders: I received my rose petals, but they don't seem to be royal blue. They are dark like navy. They are too dark for royal blue.
Elaina Sanders: I really needed royal blue rose petals.
Sabrina: I am so sorry but that is the shade we have .
Sabrina: if you want can return them for refund or exchange
Elaina Sanders: They color says royal blue, but I think I was sent the wrong color. Anyway, I notice that there is no slip in the box.
Elaina Sanders: Shouldn't I have received a shipping slip or receipt or something?
Sabrina: 'Yes it should be there .
Sabrina: in side the box
Sabrina: however you have already received one in your email
Sabrina: as soon as you have placed order with us
Sabrina: please check
Elaina Sanders: Nope, just bags of rose petals. Ok, I did receive the email. So how do I exchange these?
Sabrina: Return for exchange
Sabrina: please click on the above link for exchange details
Elaina Sanders: I won't be charge more shipping right? Because this is not really royal blue, but navy.
Sabrina: Yes for return you need to pay for shipping , & for new order also you need to pay for
Sabrina: items are exactly as ordered & as posted online
Elaina Sanders: Ok. I will keep them, but I will not be ordering anything else from you. Nor will you be receiving any good or favorable reviews on any of the sites. These petals ARE NOT royal blue, but navy. They are truly TOO DARK for royal blue.
Chat InformationYour chat transcript will be sent to Essanders58@aol.com at the end of your chat.
Sabrina: I am sorry about this, last 6 years we are selling the same items without any problem
Sabrina: I am sorry that you did not liked the items
Sabrina: really very sorry about this .
Elaina Sanders: If you were truly sorry, you would correct your error without charging the customer for an order that was not right on your part.
Sabrina: I am so sorry, sure I would have done so if there is any error in our end
Sabrina: but there is not
Sabrina: thank you
Elaina Sanders: Obviously, I didn't do enough research on your company. I'm sorry too.
Elaina Sanders: Goodbye
Sabrina: bye bye
Chat InformationChat session has been terminated by the site operator.
Navy blue is what I received instead of royal blue