Citi Mortgage Complaint - Remodication of my mortgage
FREDERICKM,, MARYLAND -- About 9 months ago I requested a modification of my mortgage loan. I sent all requesting documents to the company as requested. Each time they would call and say that I was missing a document that I completed several times which was a form requesting income taxes. I completed the form again and sent it back. A month would go by and I would receive a call saying that the WT4506T was not completed not completed/received, so I would ask what information was missing and could they assist me in completing this form. I would complete the form with the Citi Mortgage modification personnel and again I would receive a call a month later saying the information was not received. I called again and completed this document literally about 20 times and they still kept telling it was missing information even after I called to see if the information was OK and was told yes it was. On 2/16/10 I received a call from Citi Mortgage requesting the same information that I sent to them several times. I am frustrated because I don't want to loose my home because they are playing games with this information. I complied each time they requested the same document over and over and still it was not completed correctly. To me something is going on and I need your immediately rectifying this issue. My loan number is 0153472881.