Monoprice.com Complaint - Monoprice customer support
RANCHO CUCAMONGA, CALIFORNIA -- Monoprice has great cables but be very careful with their electronics and customer service. I purchased a complete system of components to switch and deliver hdmi to two TV's in my home. It worked quite well for a few months with only a few annoying sync issues. Over the past several weeks the sync issues have made the remote TV unusable.
Tech support were great and two separate staff told me that the updated wall mounted cat5/6 to hdmi adapters would fix the problem. The first tech support even went so far to generate a rma for me to send in the dead warranted items. Customer service later stopped the rma process and told me I could repurchase with free shipping (but the item is not in-stock). Not exactly a good warranty solution. I spoke with another tech who offered a refund for the defective items and then I could repurchase. Customer service once again has changed this to instore credit. What ever happened to advance replacement with a hold on a credit card?