ExpresScripts Complaint - How do you complain when ExpressScript doesn't respond
MARYLAND HEIGHTS, MISSOURI -- The sega started about 3 weeks ago when I mailed my prescriptions to Express Script. I am still waiting for them to process my prescriptions. Apparently the post office shredded my prescriptions but delivered them to ExpressScript. ExpressScript mailed them back to me with a letter. The shredded prescription had my name and phone number on them. Rather than call me so I could call the doctor and have them resent they mailed them back to me wasting over a week. Monday 2/15/10 I called ES to see if they received a fax from my doctor with the prescriptions. ES said they didn't and said they would contact the doctor and get the prescription and it would take 2 days. Today 2/18/10 (day 4) I called when I didn't receive and email from ES. After about 6 minutes on the phone they told me they still didn't have them.
I then asked who I could complain to and the representative said she couldn't tell me. GRRRRRRRRRRRRRRRRRRRRRRR