TracFone Informative - Poor coverage, Poor website functions, Customer Service indifference
9700 112TH ST AVE, FLORIDA -- I got a tracfone for emergency use. It gives me a check restriction-34 message in my home and nothing more happens. I'd really like to know what that means? The website offers no help. They make you register your personal and phone information to access the site, then each time you try to contact them for service you are required to enter all this information over and over again. And this does no good since the website contact just refers you back to the 800#s that you can't reach because your phone does not work. If you find a phone that does work and use their 800# you can count on 10 minutes on hold. This is a very effective program to discourage all but the most desperate of customers with copious time to commit to contacting them.
I too gave up and accepted the cheap phone was useless. I am in Jacsinvile, Florida, my home just a few miles from the Federal Reserve building. I'm not out in the woods. Yes I receive no service. If I wander around town I can get reception but it's spotty and the idea of completing a call is just a dream so far. It's been a year.
I contacted the State of Florida Office of Public Council and began to receive a series of declarations from a Kevin Del Castillo. I have written frequent emails asking numerous questions (like what does "check restriction -34" Mean?) and received zero answers. He chooses to send these proclamations once a week. "We are sending you a replacement phone" e. g. Upon receipt of the replacement it blew up on the charger the first day. This replacement phone came with a return envelope. I wrote asking for direction how to proceed. After several days I used the enclosed return envelope to return the defective phone.
Mr Del Castillo replied a week later he was sending a replacement envelope. I had emailed him two days earlier I'd already returned the defective phone in the return envelope. I wrote again "its already been returned." A week later he wrote "We are awaiting the return of the defective phone to proceed." A week after that I received another proclamation "we are sending a replacement phone."
During these passing weeks the old phone on which I had 600 unused minutes, was put out of service. I had to register the replacement phone when I received it to activate service. In doing this it suplanted the old unused phone. So because their original phone that never worked prevented me from using the 600 minutes, I lost them. Heads they Win tails we lose. Pretty good odds for them. The are Very proficient at protecting their interests. I am on a program which adds 68 minutes per month. This addition was not made for February and the phone disconnected completely. Making sure I had absolutely NO phone access while they got around to replacing the two defective phones.
I shall continue to try to contact the office of public council. They don't answer their emails either, apparently. I wish I knew of some agency that actually is interested in improving cellular services. They seem to have everything their way. Take it or leave it isn't even an option. It's they take and we leave. But they have no competition because all cellular companies have the same attitude. And when they become notorious, they just change the names e. g. Comcast or AT$T. Same lousy coverage same lousy indifference to customers. And we pay and pay... Thanks and good luck.
Old and grey
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