American Airlines Complaint - Stolen items out of checked baggage
BOSTON, MASSACHUSETTS -- IF THIS HAS HAPPENED TO YOU. SPEAK UP. IF YOU HAVE GIVEN UP DUE TO THE HASSLE THE AIRLINE PUTS YOU THRU IN FILING A CLAIM, SPEAK UP.
I recently attended a sales meeting in Ft. Lauderdale. During this conference, there was to be two days of golf. So being an avid golfer, I decided to take my own golf clubs instead of renting. Ina ddition to my own clubs, I bought a box of rather expensive cigars to take with me for the two days of golf. (Afterall, what is a round of golf without stoggies?)
Anyways, being the frequent flyer I am, I stuck the box of cigars as well as my favorite cigar cutter and lighter in the golf bag carrier (this is a hard shell travel carrier which the actual golf bag gets stored in). I did this since I was aware that these items would not make it thru security clearance with my carry on luggage. When I check the golf travel carrier,
I was advised by the agent that the bag had to be unlocked (which it was) since in all likelihood, the carrier would be examined by TSA/security. Everything appeared to be ok up to this point.
Upon my arrival at my hotel in Ft. Lauderdale, I was getting ready for the first golf outing. When I opened my golf luggage, I immediately noticed that the box of cigars as well as the cigar cutter and lighter were missing from the carrier. There was no doubt they were stolen since that were positioned in such a manner they would not fall out of the carrier.
I called the Logan airport, baggage claim office of American Airlines to file a claim and immediately started ot get the run around on filing the claim. First they told me they were not responsible, that TSA was and I had to file a claim with them. TSA informed me they were not and that I had to file the claim with FT Lauderdale. Ft. Lauderdale finally "accepted" my claim, but now (over a month later) is telling me that AA Dallas (central baggage claims) has to handle it since the value is over $300.00 (the box of cigars was $125, the cigar cutter and lighter were gold plated and an anniversary gift from my wife, no value can be attached to them since there is an emotional attachment to them).
To make a long s tory short, items are being stolen out of luggage on a regular basis and no one, the TSA, the airports, nor the airlines want ot accept any responsibility for the replacement of these items. In fact, I think the majority of people just give up. however, I will not.