Warranty Direct Complaint - Warranty Direct Nightmare!
UNIONDALE, NEW YORK -- After buying a "top of the line" auto extended warranty, my first time using Warranty Direct has been nothing less than a NIGHTMARE for both my dealership repair service and me. Without Warranty Direct, the dealership could have fixed my car in 2 days. Using my extended warranty from Warranty Direct, my car has now been at my dealership and inoperable for a MONTH! Warranty Direct has not returned my dealership's phone requests for authorization, has caused my service representative to talk to 6 different agents, refused the dealership's recommendations for repairs, spent a long time locating a "cheaper part," took a long time shipping the "cheaper part," and when part was received, it was the WRONG part! Then they took forever to pick up the wrong part so they could begin the lengthy process again. Warranty Direct ignored my phone calls, and ignored my three faxes to the company. Their website stated that the BBB rated the company A+. Are you kidding me??? For a 2 day job, it's been a MONTH and still no car! My dealership service representative stated that most extended warranties are easy to work with, but she has never encountered such an incompetent, unresponsive, and difficult company.
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