Freightquote.com Complaint - Beware of Freightquote's claims
Don't be fooled by Freightquote's user-friendly website. It works beautifully, but the soul of this company is wedded to the dollar...not to customer service. Their website auto-populates fields (which result in low quotes), but anything that deviates from those specifications will result in huge surcharges ($1400 on a $700-quoted load). When you dispute the claim, they suddenly don't know the meaning of customer service. They read you chapter and verse about how you just have to pay the surcharge because you "entered" the load specifications incorrectly. I've been in business for 10 years and have used many trucking companies. I've never had such a bad experience.