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Circuit City Complaint - DO NOT PURCHASE THE WARRANTY! - Laptop Computer
Laptop Computer - Complaint
ATLANTA, GEORGIA -- DO NOT purchase any extended warranties for Circuit City laptops!!!!! While they say it covers the hardware, they refuse to replace hardware when it is bad and it turns into a software problem that they can then say they don't handle.
After the second time of calling tech support to see what could be done about the CD drive that was malfunctioning, instead of replacing the hardware which would have been an easy, inexpensive fix -- and which is what the warranty covers -- the tech had me do a "recovery" which wiped everything off my computer -- programs, files..... Then, Circuit City/Assurant refused to do anything about helping put programs/files back on! So, now I have a new laptop with nothing on it; had to pay to have Best Buy (not Circuit City's computer tech support as their tech support refused to help with this) to try to retrieve files; and now have to repurchase program files and try to re-load files. In addition, Circuit City/Assurant did not even offer to extend the warranty, etc. even though I've been dealing with this since last August, 2009, and it is now Feb, 2010!
Would NOT recommend this company to anyone for laptop/warranty!
After the second time of calling tech support to see what could be done about the CD drive that was malfunctioning, instead of replacing the hardware which would have been an easy, inexpensive fix -- and which is what the warranty covers -- the tech had me do a "recovery" which wiped everything off my computer -- programs, files..... Then, Circuit City/Assurant refused to do anything about helping put programs/files back on! So, now I have a new laptop with nothing on it; had to pay to have Best Buy (not Circuit City's computer tech support as their tech support refused to help with this) to try to retrieve files; and now have to repurchase program files and try to re-load files. In addition, Circuit City/Assurant did not even offer to extend the warranty, etc. even though I've been dealing with this since last August, 2009, and it is now Feb, 2010!
Would NOT recommend this company to anyone for laptop/warranty!
Comments:
Posted by GlitteringFirefly on 2010-02-18:
Since Circuit City is closed, it is kinda impossible to buy anything from them. The complaint is with the warranty provider, Assurant, not with Circuit City.
Posted by SloMo on 2010-02-18:
I thought Circuit City was toast.
Posted by jktshff1 on 2010-02-18:
Toast is worth something. mud is more like it.
Posted by ProConsumer on 2010-02-18:
Circuit City is still alive and is still in operation. They operate online only with no brick and mortar locations.
http://www.circuitcity.com/
http://www.circuitcity.com/sectors/opt-outv2.asp
UNDER NEW MANAGEMENT
On May 19, 2009, Systemax Inc. purchased the Circuit City brand and website. Systemax Inc. has been in business since 1949. Systemax Inc. is a leading multi-channel retailer of computers, electronics, and industrial products in North America and Europe. Systemax Inc. is a publicly traded company on the NYSE under the symbol SYX.
http://www.circuitcity.com/
http://www.circuitcity.com/sectors/opt-outv2.asp
UNDER NEW MANAGEMENT
On May 19, 2009, Systemax Inc. purchased the Circuit City brand and website. Systemax Inc. has been in business since 1949. Systemax Inc. is a leading multi-channel retailer of computers, electronics, and industrial products in North America and Europe. Systemax Inc. is a publicly traded company on the NYSE under the symbol SYX.
Posted by jktshff1 on 2010-02-18:
+10 pro, did not know that.
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