Nissan Complaint - Nissan Pickup Trucks
I am writing in response to your desire for feedback concerning my experience with Nissan and my 2005 Titan. To be perfectly honest, I was not pleased with my conversation with your corporate service person on the phone. I wish I had kept the name and number of the contact person, but I threw it away after being treated like a child. The person with whom I spoke was argumentative, combative and rude. I started out asking about the transmission that went out on me and she became a know-it-all adversary right away and finally showed me no concern or respect.
My experience with my truck has not been the best to start out with and my experience with Kendrick Nissan in Lafayette, Indiana has not also been so hot. See the following:
1. My truck had 3 tires that were out-of-round when I purchased the truck. Kendrick had two young service managers at the time that helped me greatly and I got new tires. It also sat a little bit lower on the driver’s side, but I was told that it was level enough for specifications.
2. My brake calipers had to be replaced and new pads put on at about 17,000 miles. Kendrick service was good and the problem was corrected. The same two young men were in charge of service.
3. I noticed my paint was chipping at about a year into my owning the truck. I asked about it and was sent to the auto-body department where I was told that there was nothing they could do about it and not covered under warranty. The man in the body shop told me that they just don’t make paint like they used to, with no lead and all that, he explained.
4. I later had to have the environmental controls switch out for a new unit because the fan didn’t work correctly and the lights went out. That took about 3 weeks, if I remember correctly, and I think three visits, but everything got done correctly.
5. I later tried to take my truck back, after the warranty ran out because the same fan was not working right and the same lights quit again. I was told that they could not do anything about it because the warranty had run out. But, it was the one they exchanged during warranty. However, they said they could do a dynastic on the fan motor problem for $69 and another $69 for dynastic for my light problem. I refused to be ripped off twice. I took it to another shop and he fixed the lights for $40. The fan and heater lights do not yet work properly.
6. I also had to have some rubber gaskets replaced around the doors during warranty. That went ok after two visits.
7. I later developed a road noise in my tires. I took it to Kendrick to get it checked out. By this time a new man had replaced the two young managers. He told me that there was nothing wrong with my truck. I took it back again because the noise was getting worse. I was told by Ricky from Indianapolis that there was nothing wrong with my truck. I later took it to the tire shop, where the original out-of-round tires were exchanged, and they determined after a short drive that the truck was out of alignment. They aligned it and the noise went away, but in the mean time, I had cupped my tires pretty badly. I figured that Kendrick didn’t have the facility to check alignment, but I later found out that they did and could have checked that out and corrected the problem before I chewed up my tires.
8. My last unhappy encounter with the truck, which precipitated the phone call I made to your corporate service person, concerned the transmission. It went out on me in Henderson, KY on my way home from Florida on January 10th 2010. I was pulling a travel trailer that I had purchased during 2009, the previous summer. I had taken the trailer out on one other trip to New York State during late summer. I had noticed then that the transmission shifted down from over-drive to 4th gear when I first pulled the trailer, but thought that was the way it would shift when needing to shift down. I used the term violently when describing how the truck shifted down, as in when one passes another vehicle on the road and the truck shifts down, but this apparently was not the correct word to use because your person said I should have taken the truck in at that point. I guess I should have used the word dramatically or something like that. I asked her how she would describe how a vehicle downshifts quickly. She had no answer. I did not realize how much different it shifted until I got the transmission rebuilt and went back on the road pulling the trailer. I would never have known it was not shifting correctly unless having the comparison. Anyway, I was calling because the truck had 63,000 miles on it and the warranty is 60,000. I figured the transmission did not go out just during the trip to Florida, but was not working properly for quite some time. Well, this did not compute with your representative. She insisted that I should have taken the truck in previously. And then, when she found out that I did not take it to a Nissan dealer, of which there were none in Henderson, KY, then she could not help me at all. She became very combative at that point. I gave up on getting any common sense or reasonable consideration from her. I thought maybe I would get some help with the $2300 bill for rebuilding the transmission.
9. Ok, so all in all, I have not been pleased with my truck. I think it is a nice truck, but I think it has not been so mechanically good. I don’t know what else I can tell you that will help you or me. All I know is that Kendrick kept sending me evaluation forms to fill out until I sent a negative one in, and the evaluation forms stopped coming. I then quit going to them. I am a little disappointed in my truck. It has plenty of towing power for sure, but maybe not enough transmission to go along with all that power. My travel trailer is only about 4500 pounds. I yet worry about the transmission and whether it will go out on me again when I pull the trailer next summer. Thanks you for your time.
Phillip D. Reisner