Florist Express Complaint - Horrible Experience - Valentine's Day Gourmet Picnic Basket
Resolution Update on 02/23/2010:
The problem with Flowers Express was solved satisfactorily, I got a full refund.
455 BOSTON POST RD, SUITE 205, OLD SAYBROOK, CONNECTICUT -- On Saturday February 13Th, 2010 I went on line searching for a late Valentine's Days basket for my honey. I couldn't use the company that I usually order from because it was already too late for a Valentine's Day's delivery. I found Florist Express or From You Flowers, LLC, I searched their website and found the most appealing baskets. I saw one that caught my attention and ordered it, they have different options, like regular basket, deluxe basket, etc.... I went ahead and ordered the deluxe one, which included gourmet crackers, gourmet Gouda cheese, olives, nuts and different kinds of fruits, the total for that basket with shipping $147.97. I also paid $10.00 dollars extra for a small box o chocolates and $5.00 more for a helium balloon. On Valentine's Days I was waiting for my boyfriend's compliment on the beautiful basket, that never came, 'cause the delivery person just left the basket on the porch without even ringing the bell, my boyfriend didn't even know that there was something there for him. Like around 10:00 PM I called him and asked if he got a delivery from Florist Express, he said no, so I asked him to go check outside and he did. He called me back to tell me that there was something outside but that it wasn't a basket, it was a gift bag filled with all kinds of foreign cheap chocolates, with foreign unrecognizable language. I said to him, "Are you sure honey?" I sent you a gourmet picnic basket, there have to an error! he said nope, there's a lot of little boxes of chocolate, with a cheap helium and a blue ugly ribbon attached to it. Oh my God! what a disappointment after spending all these money. I called the company but it was closed until after President's Days. I sent an e-mail to customer service and got an apology reply. They were supposed to replace the chocolates for the right basket. On Tuesday, my boyfriend didn't get any basket, on Wednesday I called back and spoke to someone named Marsha. She said she was going to contact the flower shop to find out what happened to the order. For some reason the called got disconnected and when I called back I couldn't talk to the same person. The new person that picked up the phone said she didn't know anything about that problem so she put me on hold, and after like 10 minutes came back to the line and told me that she contacted the flower shop but that they close early that day. Oh my God, I wish I was right there in front of one of these people, I felt like slapping them. She said that the flower shop wasn't going to be able to get a replacement basket until Thursday because since it's a small shop in Greenville, South Carolina they didn't have all the stuff for the basket so she had to go to the grocery store and get it, can you believe this bu--sh--? I said to the person, you know what? I would like to get refunded the full $147.97 that I paid and she said to me, OK, let me talk to my supervisor, so she put me on hold. When she came back to the phone she said, my supervisor said is ok to refund you you money, in 3 days you'll get your money back in your account. I had cancelled my debit card so now I have to wait and see if they're really sending me a check for my money. I can't believe this, first time something like this happens to me. PLEASE PEOPLE, DO NOT BUY FROM FLORIST EXPRESS ON LINE, THEY'RE A RIPPOFF.