Select Comfort - Sleep Number Bed Complaint - Terrible Product - Terrible Customer Service - Terrible Warranty
I purchased this bed for about $3, 000 two years ago and already, the foam topper that sits above the air chamber has a large (approx. 10 inch long) hole in it and several smaller holes all over it. Also, the foam piece that sits between the two air chambers is compressed and so the middle of the bed has a sunken spot, which is very uncomforable. In addition, the display on the remote has already gone bad. First I went to the retail store to show them the pictures I took of the holes and brought the remote for replacement and they could not help me...they referred me to the 1800#. When I called, they would only cover a portion of the cost to replace these defective parts. I waited 7 weeks and the parts never showed up. When I finally called, they told me the order never processed and they had no reason why. They would not do anything to make up for this error, I asked if they could expedite the shipping, maybe 2-day FedEx and they said NO, they only use UPS Ground. I then asked if they could remove the $8.95 shipping cost from my bill, since in 7 weeks they never shipped it and they said NO. This is a terrible product with terrible customer service. When you open the bed and see the cheap parts (e. g., thin airy foam topper over vinyl air mattresses), it's clearly not worth the money. I do have pictures on my cell phone for proof if you need them. But I'm not sure what if anything can be done to help the situation. I just hope this spreads the word to others NOT to buy from this company.