United Healthcare Complaint - Don't Use United Healthcare if you don't have to
I have had UHC as my healthcare provider for six years. To get many of my claims paid, I have had to spend enormous amounts of time creating folders and charts that show when claims were submitted and what UHC's response was. I have also had to spend a lot of time on the phone with their customer service center reps. For example, today, a representative named KinDell told me that she would not discuss why claims for my husband were not being paid without authorization from my husband. I am the policy holder and she said it didn't make any difference. When I asked to speak with her supervisor, she put me on hold. After 30 minutes, I called again through the 800 number of my card, only to be told that that number was no longer correct. I finally reached another rep, who told me policy holders could speak for the beneficiaries. If you have a sore throat or ear ache, then UHC is okay. If you have anything more serious, be prepared for problems. My employer has moved us to a new insurance company. Hopefully they will be more responsive then UHC. If I were ever asked to testify to what appears to be a systemic practice of denying and delaying claims, I have the records to back it up. So, if you can choose another insurance company, I would recommend it.
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