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Lenovo Informative - Lenovo laptop warranty may not be the 1 year you think
MORRISVILLE, NORTH CAROLINA -- My son bought me a Lenovo (ex-IBM) Y550P laptop computer from newegg.com. He has had generally good experiences with newegg.com. This experience has shaken that confidence.
When I received the computer I went to the Lenovo website and found that the one-year warranty was only 10 months. It seems the warranty registration date is the date newegg purchased the laptop from Lenovo. newegg failed to inform Lenovo of the retail purchaser. There was no registration form in the box nor is there a method to register the unit on the website.
An email was sent to Lenovo to ask how to correct this. They responded to send them a copy of the invoice from newegg. I did so. When I sent it this was the beginning of 33 email interceptions and responses by some company identified as aegisglobal.com. They modified subject line with "Not Read" added and an attached file of encrypted data. No text body content except "Lenovo writes:"
Contacting newegg resulted in them stating I had to deal with Lenovo as they had no way to know what serial number they sent me without opening the box. That is a flat out lie. An extended warranty was purchased as well and the unit serial number is included on it.
Additionally it took three phone calls and an email to newegg just to get the extended warranty contract from them. It was supposed to be sent via email within 48 hours of purchase. Did not happen.
Contacting Lenovo again, this time by phone, letting them know about the email interception problem when sending the invoice and that newegg said I had to straighten this out with them resulted in the barely understandable customer service representative calling me a liar. No one there would request I send a copy of the invoice.
In summary, if you buy a Lenovo computer from newegg.com you may have less than the warranty you thought you were getting. If you must contact Lenovo you are in for a treat. Piss poor phone support and intercepted confusing emails from aegisglobal.com. Even when asked neither Lenovo nor aegisglobal.com will explain (or even acknowledge) how Lenovo is connected with aegisglobal.com.
When I received the computer I went to the Lenovo website and found that the one-year warranty was only 10 months. It seems the warranty registration date is the date newegg purchased the laptop from Lenovo. newegg failed to inform Lenovo of the retail purchaser. There was no registration form in the box nor is there a method to register the unit on the website.
An email was sent to Lenovo to ask how to correct this. They responded to send them a copy of the invoice from newegg. I did so. When I sent it this was the beginning of 33 email interceptions and responses by some company identified as aegisglobal.com. They modified subject line with "Not Read" added and an attached file of encrypted data. No text body content except "Lenovo writes:"
Contacting newegg resulted in them stating I had to deal with Lenovo as they had no way to know what serial number they sent me without opening the box. That is a flat out lie. An extended warranty was purchased as well and the unit serial number is included on it.
Additionally it took three phone calls and an email to newegg just to get the extended warranty contract from them. It was supposed to be sent via email within 48 hours of purchase. Did not happen.
Contacting Lenovo again, this time by phone, letting them know about the email interception problem when sending the invoice and that newegg said I had to straighten this out with them resulted in the barely understandable customer service representative calling me a liar. No one there would request I send a copy of the invoice.
In summary, if you buy a Lenovo computer from newegg.com you may have less than the warranty you thought you were getting. If you must contact Lenovo you are in for a treat. Piss poor phone support and intercepted confusing emails from aegisglobal.com. Even when asked neither Lenovo nor aegisglobal.com will explain (or even acknowledge) how Lenovo is connected with aegisglobal.com.
Comments:
Posted by bcd on 2010-02-20:
The Lenovo website states “The warranty period for the product starts on the original date of purchase specified on your sales receipt or invoice unless Lenovo informs you otherwise in writing.”
Has Lenovo (not aegisglobal.com) informed you otherwise in writing?
Has Lenovo (not aegisglobal.com) informed you otherwise in writing?
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