Mattress warehouse Complaint - No return once merchandise leaves store
FREDERICK, MARYLAND -- My husband bought a ComfortPillow from Mattress Warehouse on Thursday,
January 28th at your store located at 451 North Frederick Ave, Gaithersburg, Maryland.
He bought the pillow as a gift for me, but I do not feel I need a new
pillow. I did not even open the box to look at the pillow.
My daughter and I went to the same store and attempted returning the
pillow on Wednesday, February 3rd. We were shocked that John, the same
salesperson at the store, told us that there is a "no returns" policy
for the store, posted on the wall. My husband was never informed of this
"no returns" policy.
John tried to fax the receipt to the main office to see if he could get
approval for the return, but his fax machine was broken and he could not
make contact with the corporate office. However, he took my home and work
phone numbers and promised to have someone call me.
One week have passed and I have yet to hear from anyone from Mattress
I did an Internet search and learned that hundreds of complaints against
Mattress Warehouse stores have been filed:
As I stated in my email to Office of Consumer Protection and others, I have learned that hundreds of complaints have been filed against Mattress Warehouse:
Additionally, Mattress Warehouse Corporation is not accredited by the Better Business Bureau and received a grade of "F".
4949 New Design Rd.
Frederick, MD 21701